Cancellation & RefundPolicy

Tripplis aims to keep cancellations and refunds simple and transparent. This Policy explains how cancellations and refunds work for each of our services. Please read this alongside our Terms and Conditions.

Last updated: August 2026

How to Cancel

You can request a cancellation of your visa application, insurance purchase, or ticket booking by:

Calling us at +91 9009555454, or
Emailing us at Connect@tripplis.com, or
Raising a request through your Tripplis account/portal (where available).

If you have applied for multiple services (e.g. visas for multiple travellers, or a visa plus insurance), please clearly identify which specific booking or application you wish to cancel.

Cancellation will be confirmed to you in writing (email/SMS/WhatsApp), and any eligible refund will be credited to the original mode of payment after deduction of applicable charges as set out below.

Visa Application — Cancellation & Refund

Cancellation charges are levied on a per-visa, per-person basis.

The following charges apply:

₹250 (inclusive of GST) per visa, where the application has not yet been submitted for processing.
₹500 (inclusive of GST) per visa, where document collection/processing has already commenced.

No refund will be issued in the following cases:

Cancellation requested after a Tripplis agent has visited you for physical document verification/collection.
Cancellation requested after your documents/passport have been submitted to the relevant embassy or authorized visa-processing partner.
Where your visa application is rejected by the embassy/consulate/relevant authority — since the outcome of a visa application is outside Tripplis's control (see our Terms and Conditions).

Rescheduling of document verification visits:

Your first rescheduling of an agent visit for physical document verification/collection is free of charge.

Any subsequent rescheduling attracts a charge of ₹250 (inclusive of GST) per visa.

If, after an agent's visit, one or more required documents are still not ready and a further visit is required, an additional charge of ₹250 (inclusive of GST) per visa will apply.

Applications routed through outsourced visa-processing partners (e.g. VFS Global or similar agencies):

Where a destination country routes its visa administration through an outsourced partner such as VFS Global, any "rescheduling" or "no-show" fee at their appointment centre is governed by that partner's own cancellation and refund policy, not by Tripplis. In the event of a "no-show" at a visa collection/appointment centre, Tripplis will assist you in rescheduling, subject to payment of the applicable rescheduling fee charged by the relevant partner (which varies by country and processing centre).

Travel Insurance — Cancellation & Refund

Cancellation and refund of a travel insurance policy purchased through Tripplis is governed by the terms of the specific insurance policy and the policies of our insurance partner. In general:

If your insurance policy has not yet been issued/activated, you may request cancellation for a full refund of the premium (subject to any processing charges disclosed at the time of purchase).
Once a policy has been issued and is active, cancellation and any partial refund is subject to the insurer's own cancellation terms, which will be shared with you at the time of purchase.
Refunds for insurance cancellations, where eligible, are processed by the insurance partner and credited to your original payment method within the timeline specified in the policy documents.

Attraction Tickets & Experiences — Cancellation & Refund

Cancellation eligibility and refund amount for attraction tickets, tours, and experiences depend on the specific cancellation policy of the venue, tour operator, or ticketing partner for that booking, which is displayed at the time of booking.

Some tickets/experiences may be non-refundable or time-bound (e.g. date-specific or non-refundable within 24–48 hours of the scheduled activity) — this will be clearly indicated before you complete your purchase.

Where a cancellation is eligible under the relevant partner's policy, Tripplis will process the refund request with the partner and credit any eligible amount to your original payment method.

Refund Timelines

Eligible refunds will be processed within 48–72 hours of the cancellation being confirmed, and credited to your original mode of payment. Depending on your bank/payment provider, it may take a few additional business days for the amount to reflect in your account.

For services fulfilled through third-party partners (insurers, ticketing partners, embassy-outsourced agencies), the refund timeline may follow that partner's process, and Tripplis will keep you informed of the status.

Changes to This Policy

Tripplis reserves the right to modify this Cancellation and Refund Policy at any time, with respect to any or all users, without prior notice. The updated policy will be posted on this page with a revised "Last updated" date.

Contact Us

For any cancellation or refund request, or questions about this Policy, contact us at:

Tripplis (operated by Tinyant Technologies Pvt. Ltd.)

Phone: +91 9009555454

Email: Connect@tripplis.com