Terms &Conditions

This is an agreement between you ("User", "you") and Tinyant Technologies Pvt. Ltd., operating the Tripplis Platform (tripplis.com and portal.tripplis.com) ("Tripplis", "we", "us", "our"). By accessing or using the Platform, you agree to be bound by these Terms and Conditions ("Terms") without modification. If you do not agree to these Terms, please do not use the Platform.

This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signature.

You must be at least 18 years of age to use the Platform. By using the Platform, you represent that you are 18 or older.

Your use of the Platform is also governed by our Privacy Policy and our Cancellation and Refund Policy, both incorporated by reference into these Terms.

Tripplis provides a technology platform through which you can access:

Visa Assistance — guidance, documentation support, and facilitation of visa applications to relevant embassies, consulates, or authorized processing partners.

Travel Insurance — facilitation of travel insurance policies through our insurance partners.

Attraction Tickets & Experiences — booking of tickets, tours, and experiences through our ticketing partners.

Travel Essentials — travel-related content, checklists, and support services.

3.1. Tripplis's role is limited to assisting you in preparing and submitting your visa application, and coordinating with the relevant embassy, consulate, or authorized visa-processing partner (such as VFS Global or a similar outsourced agency, where applicable). The decision to grant or refuse a visa rests solely with the relevant embassy/consulate/government authority, and Tripplis has no involvement in, or influence over, that decision.

3.2. Tripplis is not liable for any delay, rejection, or condition attached to a visa by the relevant authority. An embassy may request additional documentation, change processing timelines, or transfer review to another location, at its sole discretion and without prior notice to Tripplis.

3.3. Any Estimated Time of Arrival (ETA) or processing timeline shown on the Platform is indicative, based on our best assessment, and is not binding on Tripplis.

3.4. Tripplis relies on the information and documents provided by you and does not independently verify their accuracy or completeness. You are solely responsible for ensuring that all information submitted — including passport details, personal information, and supporting documents — is true, complete, and accurate.

3.5. It is your responsibility to respond to any communication from Tripplis (including document requests) within 24 hours. Failure to do so may result in delay or cancellation of your application, for which Tripplis shall not be held liable.

3.6. Tripplis reserves the right to decline or cancel a visa application where the information or documentation provided is incomplete, inaccurate, fraudulent, or otherwise does not meet the requirements of the relevant authority.

4.1. Where you purchase Travel Insurance through the Platform, the policy is issued and administered by our insurance partner, and is governed by that partner's own terms, conditions, and claims process. Tripplis facilitates the purchase but is not the insurer and is not responsible for claims decisions.

4.2. Where you book Attraction Tickets & Experiences, the booking is fulfilled by the relevant venue, tour operator, or ticketing partner, subject to their availability, terms, and cancellation policies. Tripplis facilitates the booking but is not responsible for the conduct of the venue/operator or the experience itself.

5.1. To use certain features of the Platform, you must register an account and provide accurate, complete, and current information.

5.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at Connect@tripplis.com if you suspect any unauthorized use of your account.

5.3. Tripplis may suspend or terminate your account if any information provided is found to be false, fraudulent, or in violation of these Terms.

6.1. All prices displayed on the Platform are subject to change without notice, prior to your order being confirmed. Applicable government/embassy visa fees, insurance premiums, and ticketing charges are separate from, and in addition to, the Tripplis service fee, and are disclosed to you before payment.

6.2. Payments may be made through the payment methods made available on the Platform. Payments are processed by third-party, PCI-DSS-compliant payment gateway partners; Tripplis does not store your full card details.

6.3. You are responsible for any applicable taxes on your transaction.

6.4. Tripplis reserves the right to revise its service fees at any time prior to accepting your order. If fees change after your order is accepted due to factors outside our control (e.g. embassy fee revisions, exchange rate movements), we will inform you, and you will have the right to cancel your order in accordance with our Cancellation and Refund Policy.

All cancellations and refunds are governed by our Cancellation and Refund Policy, available at tripplis.com, which forms part of these Terms.

You agree not to:

Use the Platform for any unlawful purpose or in violation of these Terms.

Provide false, misleading, or fraudulent information in connection with any application or booking.

Attempt to access another user's account or data without authorization.

Copy, modify, distribute, or create derivative works from any content on the Platform without our written consent.

Upload or transmit any content that is defamatory, abusive, or infringes the rights of any third party.

The Platform and its content (excluding content provided by users), including the Tripplis name, logo, and design, are the exclusive property of Tinyant Technologies Pvt. Ltd. and are protected under applicable intellectual property laws. No part of the Platform may be reproduced or used without our prior written consent.

The Platform may contain links to third-party websites (embassy portals, insurance partners, ticketing partners, payment gateways) that are not owned or controlled by Tripplis. We are not responsible for the content, terms, or privacy practices of such third parties.

11.1. The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, to the maximum extent permitted by law.

11.2. Tripplis does not guarantee that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

11.3. Tripplis expressly disclaims liability for any outcome of a visa application, including rejection, delay, or a visa term/validity different from what was requested — these are matters within the sole discretion of the relevant government authority.

11.4. Tripplis takes reasonable precautions in handling your documents (including physical documents such as your passport, where applicable) but shall not be liable for loss, theft, or damage occurring in transit via a third-party courier, or due to circumstances beyond our reasonable control (including force majeure events), except where such loss arises from our own wilful default.

12.1. To the maximum extent permitted by law, Tripplis's total liability to you for any claim arising from your use of the Platform shall be limited to the amount actually paid by you for the specific service giving rise to the claim.

12.2. Tripplis shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption, arising from your use of, or inability to use, the Platform.

12.3. Nothing in these Terms limits any liability that cannot be excluded under applicable Indian law.

You agree to indemnify and hold Tripplis harmless from any claims, losses, liabilities, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or any inaccurate or fraudulent information provided by you.

We may suspend or terminate your account and access to the Platform at any time, without prior notice, if we reasonably believe you have violated these Terms. You may terminate your account at any time by discontinuing use of the Platform and requesting account deletion per our Privacy Policy.

Tripplis shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including embassy/government system downtime, natural disasters, or other events of force majeure.

These Terms are governed by the laws of India. Courts at [CITY TO BE CONFIRMED — e.g. Indore/Mumbai, per registered office] shall have exclusive jurisdiction over any disputes arising from these Terms.

In case of any dispute, you agree to first attempt to resolve it informally by contacting us at Connect@tripplis.com. If unresolved within 45 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by Tripplis, seated at Khandwa, conducted in English.

Grievance Officer: Moiz joher/ Aryan gupta

Email: connect@tripplis.com

Phone: +91 9009555454

We aim to resolve grievances within 15 days of receipt, or such shorter period as prescribed by applicable law.

We may modify these Terms at any time. Material changes will be notified with reasonable prior notice where required by law. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

Tripplis (operated by Tinyant Technologies Pvt. Ltd.)

Email: Connect@tripplis.com

Phone: +91 9009555454